FREQUENT QUESTIONS
FAQ
SHIPMENT
How much does my shipping cost?
We ship to Spain (peninsula and islands) and the rest of Europe with the following rates:
Spain (peninsula) €4.99 / (islands) €6.99
Europe €8.99
How long does it take for an order to arrive?
At Verbena we try to process shipments as quickly as possible, although times may vary depending on the destination. Approximately the delivery time is usually 2-3 days for mainland Spain, 4-7 days for islands and Europe.
Where do you ship from and where do you arrive?
Shipments are made from our base in Spain and we ship to mainland Spain and islands and to Europe.
¿Realizáis envíos al extranjero?
Realizamos envíos a Europa. Los gastos de envío pueden variar. Antes de realizar tu compra escríbenos a info@verbenavintageclothing.com
How I can track the status of my order?
We will inform you of the dispatch of the order and at the time of processing the shipment the corresponding tracking number will be sent to you so that you can track it.
PAYMENTS
What means of payment do you accept?
We accept payment by credit/debit card, Shop pay, Apple Pay and Google Pay.
RETURNS
What is your return policy?
You have the right to return your purchase if you are not satisfied within 14 calendar days from receipt of the order. After this period, unfortunately, we cannot offer you a refund or exchange.
All items will be inspected upon arrival. Once we verify that they are in the same conditions as they were sent, we will proceed to make the refund.
Shipping costs to return items are borne by the customer.
If there are any problems or questions during the process, you can contact us by email. Depending on where you live, the time it takes to receive your product exchange may vary.
You will receive the refund within 24/72 hours.
About the garments
What condition are the items in?
Our garments are selected and inspected one by one. They are in good condition and are previously washed and disinfected. Being a vintage garment, it can have the typical wear and tear over time, but nothing important that prevents you from enjoying it for a long time. Also, vintage clothes are of much better quality than the clothes that are currently manufactured.
In the event that the garment had any major damage, it would be indicated in the advertisement.
When is a garment considered VINTAGE?
A garment that is 20 years old or more is considered a VINTAGE garment.
Why buy VINTAGE clothes?
There are several reasons why we love VINTAGE clothing:
1. Exclusivity
The exclusivity of wearing a unique garment that you will hardly see repeated on the street.
2. Age
The best quality of these clothes is unquestionable, in addition to their incredible and original designs. We must bear in mind that they are usually garments from important brands and firms that would be much more expensive if they were new and that due to their good quality the passage of time does not affect them at all. They are timeless garments.
3. Recycling
When we see and review the Verbena garments, we verify that they are garments that still have a lot of life ahead of them. Therefore, a second life is not only possible but also mandatory.
4. Sustainability
By giving these perfectly preserved garments a second life, we are helping to curb the huge amount of clothing that is currently manufactured and the impact this has on the environment.
¿Todos los artículos son de segunda mano?
La gran mayoría de nuestros artículos son de segunda mano. Pero también contamos con artículos vintage nuevos.
¿Tenéis varias tallas de la misma prenda?
Son prendas únicas y lo normal es que haya una talla por prenda, pero es posible que de alguna prenda si haya más tallas, especialmente en las prendas vintage nuevas.